Shipping Policy

Menina Step Delivery & Shipping Policy

Welcome to Menina Step’s Delivery & Shipping Policy. This document outlines the terms and conditions related to the shipping and delivery of our products. By placing an order, you agree to the policies outlined below. Please review them carefully before making a purchase.

Shipping Coverage

We currently ship within the United States and also offer international shipping.

Order Processing

  • Order Confirmation: After placing an order, you will receive an email confirmation. Please retain this email as proof of purchase.
  • Delivery Instructions: We are happy to accommodate delivery instructions provided with your order. However, if you request that a package be left unattended at the delivery location, the responsibility for the package rests with you.
  • Processing Time: Orders are processed within 1-2 business days (Monday–Friday). Orders placed after our cut-off time of 11:00 PM PST will begin processing the next business day.

Shipping & Delivery Options (USA)

  • Free Shipping: Available on orders over $100.
  • Orders Under $100: Shipping fees are calculated based on UPS Ground rates.
  • Standard Transit Time: Delivery typically takes 3-7 business days (Monday–Friday).

International Shipping

For international orders, the following terms apply:

  • Shipping Fees: Rates vary depending on the courier service used.
  • Processing Time: Orders are processed within 1-3 business days (Monday–Friday).
  • Standard Transit Time: Delivery may take 4-15 business days (Monday–Friday), depending on the destination.

Currency Used

  • United States Orders: All transactions are processed in USD.
  • International Orders: Currency is automatically converted to your local currency based on your location.

Delivery Issues

We encourage customers to inspect their orders immediately upon delivery. In the event of an issue:

  • Damaged Items: Notify our customer service team within 4 days of receipt. Please retain the damaged item until instructed otherwise. If a return is required, we will cover the postage costs.
  • Incorrect Items: Do not open the packaging of any incorrect items received. Please contact our support team for assistance. We will cover the cost of returning the item in its original packaging.

Returns

For details regarding returns and refunds, please review our Return & Refund Policy.