Returns & Exchanges
PURCHASING CONDITIONS
CHOOSE YOUR RETURN OR EXCHANGE METHOD
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IN STORE RETURNS & EXCHANGES
Bring you item to our Miami Outlet Showroom Store and recieve a refund instantly.
Free
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MAIL-IN RETURNS & EXCHANGES
Print a label to ship your items back to us and allow up to 7-10 business days to process the refund. Maxium 3 pairs per order.
Request Return label: info@meninastep.com$8.50 shipping fee per pair
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EXCHANGES
Need a different size or color? We offer free exchanges through mail.
Free
PURCHASING CONDITIONS
RETURNS & EXCHANGES
We offer 30 days return policy. If you are not satisfied with your purchase, please follow our guidelines for returns:
– Merchandise must be returned in its original condition, in its original box or packaging, and unworn.
– We are not responsible for damages that occur during care or alteration of an item.
– To ensure satisfaction, all orders are inspected before they are shipped.
| In-Store Returns | FREE |
| Online Returns | $8.50 shipping fee per pair Request Return label: info@meninastep.com |
| Exchanges | FREE |
PURCHASING CONDITIONS
SHIPPING & DELIVERY
We process and ship orders Monday through Friday excluding weekends and holidays from 10am to 6pm. Shipping times vary but most orders ship within 1-2 business days of the order being placed. All in stock orders ship immediately. Orders containing more than one item may ship in multiple packages and may ship on different dates. An email with tracking number will be sent after the order has been shipped. The cost of shipping will not be refunded in case of returns or exchanges. Please do not hesitate to contact regarding any special shipping requests or changes that need to be made.
Menina Step is not responsible for shipping delays caused by third party companies such as USPS.